1. Q: Is there a membership fee to join WeSave?
A: No. WeSave is a free program provided to State and Local Government employees
in participating states.
2. Q: Today, I created my WeSave account but cannot log in. What is the issue?
A: Once you have created a new WeSave account or created a Username and Password
for an existing account, you will receive an email from WeSave asking you to verify
your account. You must do this step to complete your account set-up. Once you have
verified your account you will be able to sign in to WeSave with your new Username
and Password.
3. Q: How do I update my account information, such as name, home address, and email
address?
A: Log in to WeSave.com and click on the “My Account” link in the top right hand
corner of the page. Click on the yellow plus sign (+) beside of the information
you want to update. Update your information and click “Save”.
4. Q: How can I change my password?
A: Log in to WeSave.com and click on the “My Account” link in the top right hand
corner of the page. Click on the yellow plus sign (+) beside “Change Password”.
Enter your current password, new password, confirm new password, then click “Save”.
5. Q: Can I change my username?
A: Once you have created your username you cannot change it.
6. Q: How can I change my security question and answer?
A: Log in to WeSave.com and click on the “My Account” link in the top right hand
corner of the page. Click on the yellow plus sign (+) beside “Security Question/Answer”.
Update your question and answer then click “Save”.
7. Q: How can I opt-in for WeSave’s bi-weekly emails?
A: When you create a WeSave account you have the option to opt-in for WeSave’s bi-weekly
emails. If you did not opt-in at that time, you can do so by logging in to WeSave.com
and clicking on the “My Account” link in the top right hand corner. Find the heading
“Email Settings” and click on the yellow plus (+) sign to the left of the heading.
Your email address will be displayed as “Current/Verified Email”. If that is the
email address you want bi-weekly emails sent to, then click on the link that reads
“click here”. You are now subscribed to WeSave’s bi-weekly emails.
8. Q: How can I opt-out of WeSave’s bi-weekly emails?
A: Log in to WeSave.com and click on the “My Account” link in the top right hand
corner of the page. Find the heading “Email Settings” and click on the yellow plus
(+) sign to the left of the heading. Your email address will be displayed as “Current/Verified
Email”, which is the email address you are receiving WeSave’s bi-weekly emails.
Click the “unsubscribe” link. You have now unsubscribed from WeSave’s bi-weekly
emails.
9. Q: How can I redeem WeSave discounts?
A:
Local Merchants:
All local merchants will offer printable coupons on the WeSave site. To print coupons
you will need to log in to WeSave.com, click on the “Deals” tab, and search
the appropriate category to find the merchant. Once you find the merchant and discount
you are interested in, click on “Coupons”, click on “Print Coupon”, and then click
on “Generate Coupon Now”. Your coupon will generate and display on the screen. You
can then click on the “printer icon” in the top right hand corner of the coupon
box to print your coupon. Take the coupon to the merchant to redeem discount.
Online Participation Merchants:
All online merchants will offer their discount through online participation only.
Merchants will either have a coupon code or a link to their website for the discount.
To redeem online merchant discounts, you will need to log in to WeSave.com, click
on the “Deals” tab, and search the appropriate category to find the merchant.
Once you find the merchant and discount you are interested in, you will click on
the merchant’s web address or the link that shows “Click here for website”. Once
directed to the merchant’s website, you will be able to redeem the discount. Discounted
prices are already calculated on the merchant’s page.
Still have questions?
For further questions, please call our toll-free customer
service number at 866-987-2833 extension 105 or email help@wesave.com.